Effective Date: April 1, 2025
Company: Elite Assist
Contact Email: [email protected]

1. Introduction

Elite Assist ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or communicate with us.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. Information We Collect
We may collect the following types of information:

a. Personal Information

• Name

• Email address

• Phone number

• Billing and payment details

• Business or organizational information

• Communication preferences

b. Automatically Collected Information

• IP address

• Browser type

• Device information

• Usage data (e.g., pages visited, time spent)

c. Information via SMS Program
If you opt into our SMS messaging program, we may collect your mobile number and messaging preferences.

3. How We Use Your Information
We use your information to:

• Provide and manage our virtual assistant services

• Communicate with you (via email, phone, or SMS)

• Process payments and invoices

• Send service updates, reminders, or promotions

• Improve our services and website functionality

• Ensure security and fraud prevention

• Comply with legal obligations

4. SMS Communications

If you opt in to receive SMS updates, we may send you appointment reminders, service updates, or promotional offers. Message frequency may vary. You can opt out at any time by texting STOP. For help, text HELP or email us at [email protected]. Standard message and data rates may apply.

5. Sharing Your Information

We do not sell, trade, or share your personal information with third parties for marketing or any other purposes. Your information is used solely to provide and improve our services, and is handled with the highest standards of confidentiality and security.

6. Data Storage and Protection

We store personal data securely using industry-standard security measures to prevent unauthorized access, disclosure, or loss. Data is stored on encrypted servers and only accessible to authorized personnel.

7. Your Rights
As a Canadian user, you have the right to:

• Access your personal data

• Correct inaccurate information

• Withdraw consent at any time

• Request deletion of your data (subject to legal retention requirements)

To exercise any of these rights, contact us at [email protected].

8. Cookies & Tracking

Our website may use cookies or similar technologies to enhance user experience, track performance, and gather analytics. You can control cookie preferences via your browser settings.

9. Data Retention

We retain personal data only as long as necessary for the purposes stated in this policy or as required by law.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website, with the effective date at the top. Your continued use of our services indicates your acceptance of any updates.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: [email protected]